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Good morning, Alain.
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Cart
MyProfile NFC Card
Matte Black
1
599 pts
$4.99
MyProfile Band
1
999 pts
$19.99
Your cart is empty.
Subtotal
$24.98
Alternative price
1598 MyPts
1598 MyPts
Shipping and taxes calculated at checkout.
Active orders
MyProfile Card
Order MP-30926
Ordered
Shipped
In transit
Delivered
Estimated delivery
Monday, September 7
Past orders
No past orders yet.
Order detail
Order #OD261014-0072
ConfirmedPlaced on 12 Oct 2026, 14:23
Total US$ 29.98
Items and packages
MyProfile NFC Card
Matte Black
Qty: 1
MyProfile Band
Midnight Black
Qty: 1
Subtotal (2 items)
US$ 24.98
Shipping
US$ 5.00
Tax
US$ 0.00
Packages
Order #OD261014-0072
ConfirmedPlaced on 12 Oct 2026, 14:23
Total US$ 29.98
Package 1 of 2
Shipping via: SingPost
Tracking no.
SP826145783SG
Estimated delivery
15 Oct 2026
MyProfile NFC Card
Matte Black
Qty: 1
Package 2 of 2
Shipping via: SingPost
Tracking no.
SP826145784SG
Estimated delivery
16 Oct 2026
MyProfile Band
Midnight Black
Qty: 1
Track package
MyProfile NFC Card
Matte Black
Qty: 1
Tracking no.
SP826145783SG
Status
In transit
Estimated delivery
15 Oct 2026
12 Oct 2026
14:23
14:23
Order confirmed
Your order has been received.
12 Oct 2026
18:10
18:10
Package processed
Item has been prepared for shipment.
13 Oct 2026
09:25
09:25
Departed facility
Left Singapore sorting centre.
14 Oct 2026
04:40
04:40
In transit
Arrived at destination country.
Out for delivery
Your package is on the way.
Delivered
Package delivered to your address.
Latest update
14 Oct 2026, 04:40
Arrived at Los Angeles, USA.
Track package
MyProfile Band
Midnight Black
Qty: 1
Tracking no.
SP826145784SG
Status
Delivered
Delivered on
16 Oct 2026, 11:08
12 Oct 2026
14:23
14:23
Order confirmed
Your order has been received.
13 Oct 2026
10:05
10:05
Package processed
Item has been prepared for shipment.
14 Oct 2026
16:30
16:30
Departed facility
Left Singapore sorting centre.
15 Oct 2026
08:20
08:20
Arrived at destination
Arrived at New York, USA.
16 Oct 2026
07:45
07:45
Out for delivery
Your package is on the way.
16 Oct 2026
11:08
11:08
Delivered
Package delivered to your address.
Delivered to
123 Maple St, Apt 4B
New York, NY 10001, USA
Track package
MyProfile NFC Card
Matte Black
Qty: 1
Tracking no.
SP826145783SG
Status
Exception
Revised estimate
Currently unavailable
12 Oct 2026
14:23
14:23
Order confirmed
Your order has been received.
13 Oct 2026
09:25
09:25
Package processed
Item has been prepared for shipment.
14 Oct 2026
04:40
04:40
Departed facility
Left Singapore sorting centre.
15 Oct 2026
08:15 !
08:15 !
Delivery exception
Delay due to carrier exception. Item is held for further inspection by customs.
Out for delivery
Your package is on the way.
Delivered
Package delivered to your address.
Carrier exception
Your package is experiencing a delay due to customs inspection. Revised delivery estimate is currently unavailable. We are working with the carrier to resolve this issue.
Delivery proof
MyProfile Band
Midnight Black
Qty: 1
Tracking no.
SP826145784SG
Status
Delivered
Delivered on
16 Oct 2026, 11:08
Proof of delivery
Delivery time
16 Oct 2026, 11:08 (Local time)
Delivery location
123 Maple St, Apt 4B
New York, NY 10001,
USA
Received by
Front door (no signature required)
Order receipt
Order #OD261014-0072
ConfirmedPlaced on 12 Oct 2026, 14:23
Total US$ 29.98
Items
MyProfile NFC Card
Matte Black
Qty: 1
MyProfile Band
Midnight Black
Qty: 1
Subtotal (2 items)
US$ 24.98
Shipping (Standard)
US$ 5.00
Tax
US$ 0.00
Cancel order
Order #OD261014-0072
Awaiting packingPlaced on 12 Oct 2026, 14:23
Total US$ 29.98
This order is eligible for cancellation.
Your order is awaiting packing and has not been shipped yet. You can cancel now without charge.
Items to be cancelled
MyProfile NFC Card
Matte Black
Qty: 1
MyProfile Band
Midnight Black
Qty: 1
Reorder items
Order #OD261014-0072
DeliveredPlaced on 12 Oct 2026, 14:23
Items from this order
MyProfile NFC Card
Matte Black
Original price: US$ 4.99
Quantity
1
MyProfile Band
Midnight Black
Original price: US$ 19.99
Quantity
1
Prices are updated to current availability.
Start return
Order #OD261014-0072
DeliveredDelivered on 16 Oct 2026
Select item(s) to return
Qty to return
1
Qty to return
1
Return request
Order #OD261014-0072
DeliveredDelivered on 16 Oct 2026
Item condition
Refund or replacement
Upload evidence (photos)
Return submitted
Return request submitted
RMA #RMA261017-0017
Pending approval
Submitted on 17 Oct 2026, 16:20
17 Oct 2026
16:20
16:20
Request submitted
We have received your return request.
Under review
We will review your request within 1–2 business days.
Return instructions
You will receive detailed return instructions by email.
Item received
We will notify you once we receive your return package.
Refund or replacement
We will process your refund or send a replacement after inspection.
Return detail
Return #RMA261017-0017
Approved – Label issuedOrder #OD261014-0072
Requested on 17 Oct 2026, 16:20
MyProfile Band
Midnight Black
Qty: 1
Return progress
17 Oct 2026
16:20
16:20
Return requested
We received your return request.
18 Oct 2026
10:15
10:15
Return approved
Your return has been approved.
18 Oct 2026
15:30
15:30
Return label issued
A prepaid return label has been generated.
Return received
Waiting for item to be received.
Return label
Print this label and attach it to your package. Take it to the nearest drop-off
location.
UPS Ground
Prepaid Return
RMA261017-0017
Order #OD261014-0072
1Z9A4V7R0381234567
Ship to
MyProfile Returns
1200 E. Arques Ave
Sunnyvale,
CA 94085
USA
Return service
UPS Ground
Prepaid Shipping
No additional
postage required
Drop-off instructions
- Pack your item securely and attach this label.
- Take it to any UPS drop-off location.
- Keep your tracking number for reference.
Refund detail
Refund #RF261018-0018
Pending refundOrder #OD261014-0072
Approved on 22 Oct 2026, 09:14
MyProfile Band
Midnight Black
Qty: 1
Item subtotal
US$ 19.99
Shipping (original order)
US$ 5.00
Tax
US$ 0.00
Status
Pending refund
Your refund has been approved and is being processed to your original payment method (Visa •••• 4242).
22 Oct 2026
09:14
09:14
Refund approved
Your refund has been approved.
Processing refund
Funds typically appear in 3–5 business days.
Refund completed
You'll receive an email confirmation.
Replacement detail
Replacement #REP261018-0021
ProcessingOrder #OD261014-0072
Requested on 18 Oct 2026, 11:05
MyProfile NFC Card
Matte Black
Qty: 1
Replacement progress
18 Oct 2026
11:05
11:05
Replacement requested
We received your replacement request.
Processing
Your replacement is being prepared.
Shipped
Tracking details will be available soon.
Delivered
Package delivered to your address.
Estimated shipping date
On or before 21 Oct 2026
Start support request
0/1000
Upload files (optional)
Order support conversation
Ticket #SUP261018-0037
OpenOrder #OD261014-0072 | Created 18 Oct 2026, 16:18
Category: Order issue
You18 Oct 2026,
16:18
My MyProfile NFC Card is not being detected by my phone. I've tried multiple devices and the same issue occurs. Please advise on next steps.
Support Team18 Oct 2026,
17:03
Hi, thanks for reaching out. We're sorry to hear about the issue. Please try clearing your phone's NFC cache and ensure NFC is enabled. If the issue persists, we'll be happy to arrange a replacement for you.
You18 Oct 2026,
17:25
I've already tried those steps and the card still doesn't work. Could you please proceed with a replacement?
0/1000
Products
MyProfile Card
Active · Linked
MyProfile Band
Active · Unlinked
Manage Product
MyProfile Card
Active · Linked
Unlink Product
MyProfile Card
Active · Linked
Alain (48291012)
Unlink this product?
This product will be unlinked from your profile and you will be redirected to the profile selection screen.
Relink Product
MyProfile Band
Active · Unlinked
1
Verify
2
Confirm
3
Complete
Verify your profile
We will send a one-time passcode (OTP) to confirm this product link.
Deactivate Product
MyProfile Card
Active · Linked
Alain (48291012)
Deactivate this product?
This product will be disabled and you will be redirected to the profile selection screen. You can reactivate it later.
Transfer Product
MyProfile Band
Active · Linked
Alain (48291012)
- 1 Generate transfer code Complete verification to generate a 16-character code.
- 2 Share with new user The new user enters this code to claim the product.
- 3 Transfer complete This product will be unlinked from your profile.
Your transfer code
•••• •••• •••• ••••
Expires in 24 hours
Share this code with the new user. Once they accept it, this product will be unlinked from your profile. No MyPts will be moved as part of this transfer.
Activation Unavailable
MyProfile Card
Already claimed
This product is already claimed
This product is linked to another profile and cannot be activated. If you believe this is an error, contact our support team.
Get support
Send us the details and we'll review your request.
Cart
MyProfile NFC Card
Matte Black
1
599 pts
$4.99
MyProfile Band
1
999 pts
$19.99
Your cart is empty.
Subtotal
$24.98
Alternative price
1598 MyPts
1598 MyPts
Shipping and taxes calculated at checkout.
Checkout
1Shipping
2Payment
3Review
Shipping Address
Enter your shipping information to continue to payment.
Checkout
1Shipping
2Payment
3Review
Payment
Securely pay with Stripe. Your card information is processed by Stripe and is not stored by MyProfile.
Merchant
MyProfile
Order total
$29.98 USD
Billing address
Your payment is processed securely by Stripe. You will be charged $29.98 USD.
Checkout
Order Confirmed
Thank you for your purchase! Your order has been received and is being processed.
Order number
OD261014-0072
Total paid
$29.98 USD
Order items
MyProfile NFC Card
Qty 1
MyProfile Band
Qty 1
Subtotal$24.98
Shipping$5.00
Tax$0.00
Total
paid$29.98 USD
Shipping address
123 Main St
Toledo, OH
43604
United States
Checkout
1Shipping
2Payment
3Review
Shipping Address
Review or edit your saved address.
Checkout
1Shipping
2Payment
3Review
Choose Payment
Select how you would like to pay for your order.
Order summary
MyProfile NFC Card
Qty 1
MyProfile Band
Qty 1
Subtotal$24.98
Shipping$5.00
Tax$0.00
Total$29.98
USD
Checkout
1Shipping
2Payment
3Review
Pay with MyPts
Review your order and confirm your MyPts payment.
Order number
OD261014-0072
Order items
MyProfile NFC Card
Qty 1
MyProfile Band
Qty 1
Items total1598 MyPts
Shipping238 MyPts
Tax0 MyPts
Total1836
MyPts
Available
balance12,480 MyPts
Balance after
payment10,644 MyPts
Verification code
Enter the 6-digit code sent to a***@example.com.
Checkout
1Shipping
2Payment
3Review
Payment
Securely pay with Stripe. Your card information is processed by Stripe and is not stored by MyProfile.
Merchant
MyProfile
Order total
$29.98 USD
Billing address
Your payment is processed securely by Stripe. You will be charged $29.98 USD.
Checkout
Order Confirmed
Thank you for your purchase! Your order has been received and is being processed.
Order number
OD261014-0072
Total paid
$29.98 USD
Order items
MyProfile NFC Card
Qty 1
MyProfile Band
Qty 1
Subtotal$24.98
Shipping$5.00
Tax$0.00
Total paid$29.98
USD
Shipping address
123 Main St
Toledo, OH
43604
United States
Transaction History
Transaction Detail
Details of your MyPts transaction.
Type
Shop payment
Amount
-1,836 MyPts
$3.86
Order No.
OD261014-0072
Date
12 Oct 2026, 14:23
Status
Completed
Receipt
MyPts Support
Send us a message and we'll get back to you.
Request Type
0/500
Attachment (optional)
JPG, PNG, PDF (Max
5MB)
Request submitted. We'll get back to you soon.
Need more help? , our AI assistant.
Purchase MyPts
Select a package or enter a custom amount.
1 MyPts = $0.0021 USD
Select a Package
Choose the amount of MyPts you want to purchase.
Review Purchase
Please confirm your purchase details.
Package
10,000 MyPts
Price
$21.00 USD
Current Balance
12,480 MyPts
($26.21)
Resulting Balance
22,480 MyPts ($47.21)
Payment Details
Complete your purchase securely with Stripe.
Powered bystripeVerify Purchase
Choose where to send your verification code.
Enter Verification Code
We've sent a 6-digit code to a***@example.com.
Code expires in 02:58
Processing Payment
Please wait while we complete your purchase.
- Verifying payment details
- Processing with payment provider
- Finalizing your MyPts purchase
Purchase Complete
Your MyPts have been added to your account.
MyPts Purchased
+10,000
Amount Paid
$21.00
New Balance
22,480
MyPts($47.21)
Reference No.
MP-1042
Payment Unsuccessful
No MyPts have been credited to your account.
Reason
Card declined
Reference No.
MP-1042
Please check your payment details or try a different payment method.
Purchase Receipt
Your MyPts purchase was successful.
Status
Paid
Date
10 Oct 2026, 14:32
MyPts Purchased
10,000
Amount Paid
$21.00
New Balance
22,480 MyPts ($47.21)
Reference No.
MP-1042
Cashout Eligibility
You can cash out your MyPts to your bank account once you reach the minimum amount.
Available MyPts
12,480
$26.21
Minimum Payout
1,500
$3.15
Profile Verified
Your identity is verified. You can cash out your MyPts.
Payout Destination
Choose where you want to receive your cashout.
Add Payout Destination
Enter your bank account details. Your information is secure and will be verified with our payment provider.
Verified by our payment provider
Your bank details will be securely verified before you can cash out.
Cashout Amount
Enter the amount of MyPts you want to cash out.
≈ $3.15 USD
Gross Amount (1,500 MyPts ×
$0.0021)
$3.15
Estimated Fee
$0.00
Estimated Payout
$3.15
Fees are illustrative and may vary by provider.
Review Cashout
Please review your cashout details before confirming.
Cashout Amount
1,500
MyPts$3.15
USD
Payout Destination
Bank
Account (Ending in 2048)
Remaining Available
10,980 MyPts$23.06 USD
Once confirmed, your cashout request will be processed and you will receive a
confirmation notification.
Verify Your Identity
Enter the 6-digit code sent to your email or phone.
We've sent a 6-digit code to your profile email or phone number.
Code sent to
a***@example.com
Cashout Requested
Your cashout request is pending verification. 1,500 MyPts are currently on hold.
Total Balance
12,480
MyPts
$26.21
On Hold
1,500
MyPts
$3.15
Available
10,980
MyPts
$23.06
Payout Amount
$3.15
(1,500 MyPts)
Destination
Bank Account **** 2048
Cashout Completed
Your cashout has been successfully paid.
Amount Paid
1,500
MyPts
$3.15
Remaining Balance
10,980
MyPts
$23.06
- Requested 12 Oct 2026 10:24 AM
- Verified 12 Oct 2026 02:18 PM
- Paid 13 Oct 2026 09:42 AM
Cashout Unsuccessful
Your cashout request could not be completed. The held MyPts have been released back to your balance.
Held Amount (Released)
1,500
MyPts
$3.15
Current Balance
12,480
MyPts
$26.21
Reason
Destination
verification failed.
We could not verify the destination details you
provided.
Need help?
Cashout Limits & Eligibility
Cashout limits and requirements help keep your account secure. Values may vary based on your profile plan.
Monthly Cashout Limit
Maximum MyPts you can cash out per month.
250,000MyPts
Cooldown Period
Time between successful cashouts.
30 days
Minimum Cashout Amount
Smallest amount you can cash out.
1,500MyPts$3.15
Values are subject to your profile plan and may change.
Select your order
Choose the order that contains the item you need help with.
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Request details
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MyProfile NFC Card
Order #OD261014-0072
In
transit
0/500
Upload photos or documents
JPG, PNG or PDF. Max 10 MB each.
Review your request
Check the details below before submitting your request.
Order
#OD261014-0072
Product
MyProfile NFC
Card
MyProfile NFC
Card
Request type
Return
Issue
-
Quantity
1
Description
-
Request submitted
Your support request has been received. We'll review it and get back to you soon.
Reference number
SUP261018-0037
Status
Open
Order
#OD261014-0072
Product
MyProfile NFC Card
MyProfile NFC Card
Request type
Return
Submitted
18 Oct 2026, 10:43
Check return eligibility
Review the details of your item and order.
MyProfile NFC
Card
Matte Black
Order: #OD261014-0072
Purchased on: 12 Oct 2026
Qty: 1
Return policy reviewed
Eligibility pending assessment
We're reviewing your request and will confirm
eligibility shortly.
Choose a resolution
Select how you'd like to resolve this return.
Return instructions
Your return has been approved. Follow the steps below.
Return approved
Reference: RMA261017-0017
Item: MyProfile
NFC Card (Order #OD261014-0072)
Pack your item
Use a secure box and include all original
accessories if possible.
Attach the return label
Print and attach the label to your package.
Drop it off
Take your package to the carrier location.
Return tracking
Track the status of your return package.
Label ready
17 Oct 2026, 10:21
In transit
18 Oct 2026, 15:42
Received at facility
20 Oct 2026, 09:05
Inspection in progress
We're inspecting your returned
item.
Refund pending
Once inspection is complete,
we'll process your refund.
Warranty coverage
Review your product details and coverage information.
MyProfile NFC
Card
Product ID: DYCXQTQT
Order: #OD261014-0072
Purchased on: 12 Oct 2026
Start a warranty claim
Tell us what's happening with your product.
0/500
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SUP261018-0037
Return request • Order #OD261014-0072
In
review
Request timeline
SUP261018-0037 • Order #OD261014-0072
In
review
0/1000
Hi, I'm Myra.
How can I help you today?
SUP261018-0037 • Order #OD261014-0072
Refund amount
US$ 4.99
Payment method
Visa
•••• 4242
Status
Payment processing
Estimated timing
Typically
3-5 business days, supplied by your payment provider
SUP261018-0037 • Order #OD261014-0072
How was your support experience?
Thank you for your feedback!
Activate Product
MyProfile Band
Black
Product code
DYCXQTQT
Activate this product to link it to your profile.
Authenticate Your Product
Invalid Product PIN
The PIN you entered is incorrect. Please try
again.
Enter your 4-digit Product PIN
This verifies you have the product and are authorized to link it to your profile.
Forgot Product PIN
Request a Product PIN Reset
To protect your product, we'll verify your ownership before issuing a new Product PIN.
You'll need to provide:
- Your product code (e.g. DYCXQTQT)
- Proof of purchase (receipt or order number)
- A brief description of your request
Contact our support team to continue.
Product Verified
Your Band is Ready
Your product has been verified and is ready to be linked to your profile.
MyProfile Band
Black
Product code
DYCXQTQT
Next, choose the profile to link this product to.
Product Activation
Activate Product
Sign in to your MyProfile to link and activate this product.
Verify Identity
Verify Your Identity
Choose how you want to receive a one-time code to complete sign in.
Verify Identity
Enter Verification Code
We sent a 6-digit code to a***@example.com.
Didn't receive the code? Resend in 00:30
Select Profile
Choose the profile to link this product.
Confirm Product Link
You are about to link and activate this product to your profile.
MyProfile Band
Black
Selected profile
Alain
48291012
This product will be linked to your profile and activated for your use. Make sure
this is your product.
Product Activated
Your product is now active and linked to your profile.
ProductMyProfile
Band
StatusActive · Linked
ProfileAlain
(48291012)
Current Balance
12,480
MyPts
≈ $26.21 USD
Min Hold: 0
Min Payout: 1,500
Value of MyPts
1 MyPts = $0.0021 USD
Total Value
12,480 MyPts = $26.21
Good morning, Alain.
Returns & Support
Start a return, review warranty coverage, or get help with an order.